Train company forced to apologise for conductor saying ‘good afternoon, ladies and gentleman’

A train operator has been forced to apologise over a complaint from a non-binary passenger because the conductor greeted customers by saying ‘good afternoon ladies and gentlemen, boys and girls.’

London North Eastern Railway said in response to the complaint, ‘train managers should not be using language like this’ before promising to take action. 

The non-binary passenger, who goes by the Twitter name Laurence and uses the pronouns they and them, also states they represent the Rail, Maritime and Transport trade union.

In their complaint, Laurence stated: ‘”Good afternoon ladies and gentlemen, boys and girls…” so as a non binary person this announcement doesn’t actually apply to me so I won’t listen @LNER.’

In response, the train company said: ‘I’m really sorry to see this, Laurence, our Train Managers should not be using language like this, and I thank you for bringing it to my attention.

‘Please could you let me know which service you are on and I will ensure they remain as inclusive as we strive to be at LNER.’

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